Refund policies
Our product exchange policy is in line with your safety.
All our products have a 7-day warranty against regret and manufacturing defects to provide the customer with complete security regarding the products purchased issued against manufacturing defects.
We also exchange products that are different from the one ordered by the customer, our transparency comes first.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make the exchange:
- Please inform our team about the problem via email, sending clear photos of the defective product or the wrong product you received, within 3 days of receipt.
Please note, we will not make exchanges or refunds after this period.
- Your complaint will be analyzed within a maximum of 2 business days and, if the problem is confirmed, we will contact you via email and you can choose one of the following alternatives:
Receive a refund of the amount paid.
Receive a new product identical to the one ordered.
Receive a product of similar value.
Receive a coupon for the value of the product to use on future purchases.
We do not exchange products that are the wrong size for the customer: We provide the measurements of our products in centimeters to avoid errors in choosing the size.
According to Article 18 of the Consumer Protection Code, retailers are not legally obligated to exchange products if they change their mind about color, size, model, or any other reason. The consumer's right under the Consumer Protection Code is to exchange only defective products.
But regardless of this, we give you a 7-day period to change your mind for any online purchase.
