Return & Refund Policy

Caprioli Shop Return & Refund Policy

Last updated: July 19, 2025

1. Overview

At Caprioli Shop, we want your shopping experience to be impeccable. Therefore, we offer a 30-day period from receipt to request a return or exchange, in compliance with the Consumer Protection Code (CDC) and Google Merchant Center guidelines, which require clear and transparent policies on returns and refunds. ( Google Help , Google Help )

2. Shipping Deadlines

Modality Region Estimated deadline*
National Freight Brazil 3 – 7 business days
International Shipping Shipments to Brazil 4 – 14 business days
Global Shipping Europe & USA 3 – 12 business days

*The deadlines provided begin to count after payment confirmation and may vary depending on the logistics service and the customer's location.

3. Return Conditions

For a return to be accepted, the item must:

  1. Be unused , without odors or signs of washing;

  2. Contain all original labels and accessories;

  3. Be sent in the original packaging or equivalent that protects the product;

  4. Accompany proof of purchase (invoice or confirmation email).

Items sent without prior return request or outside the 30-day period will be returned to the sender.

4. How to Request a Refund

  1. Send an email to atendimento@capriolishop.com containing:

    • Order number;

    • Description of reason;

    • Product photos (if applicable).

  2. Our team will respond within 2 business days with authorization and prepaid shipping label (when applicable).

  3. After shipping, please inform the tracking code .

Returns address (fill in):

Caprioli Shop – Returns Center
________ Street, No. ___ – Neighborhood ______
City/State – Zip Code ___ - , Brazil

5. Items We Do Not Accept Returns

  • Perishable items (food, flowers, plants);

  • Custom or made-to-order items;

  • Open hygiene and beauty products;

  • Hazardous materials, flammable liquids or gases;

  • Gift cards and promotional items (sale, outlet).

6. Damage, Defects, or Incorrect Shipment

Inspect your order upon delivery. If you notice a manufacturing defect, shipping damage, or a product different from what you ordered, please notify us within 3 business days by sending clear photos. Once the issue is confirmed, you can choose between:

  • Resending the same item;

  • Product of equivalent value;

  • Full refund ;

  • Credit for future purchases.

7. Exchanges for Size or Color

We provide a measurement chart in centimeters on all product pages. Exchanges due to incorrect size or color selection are not legally required (CDC, art. 18), but we carefully analyze each case. Contact us to check availability and shipping costs.

8. Right of Withdrawal – Brazil

Under Article 49 of the Consumer Protection Code (CDC), you may cancel your purchase within 7 calendar days of receipt. The product must meet the same conditions described in Section 3.

9. Period of Reflection – European Union

If the order was delivered to the European Union, you can cancel or return it within 14 calendar days of delivery, regardless of the reason. The item's integrity remains unchanged.

10. Refunds

  • After receiving and inspecting the product, we will send you a confirmation email.

  • Approved refunds are processed within 10 business days using the same payment method.

  • Financial institutions may take additional time to grant credit.

  • If you do not see the refund after 15 business days , please contact us preferably by email.

11. Warranty

All products are guaranteed against manufacturing defects . The legal warranty period is 90 days, with extended coverage available depending on the manufacturer.

12. Service Channels

Days Schedule (BRT)
Mon – Fri 9am – 6pm
Sat, Sun & Holidays 9am – 1pm

13. Changes to this Policy

We may update this Policy periodically to reflect legal or operational changes. The most recent version will always be available on our website, with the “Last Updated” date indicated at the top.

Caprioli Shop thanks you for your trust and remains at your disposal for any questions or suggestions.